Skip to Content

Terms & Conditions

Order Fulfilment & Delivery

All orders placed on our website are processed and shipped to the exact address provided by the customer at checkout. Once an order is marked Delivered by the carrier, the order is considered successfully fulfilled.

AJIKE is not responsible for delivery issues arising from incorrect or incomplete addresses provided by the customer.


Non-Delivery Claims

Any claim that an order was not received must be reported within 7 days of the carrier’s confirmed delivery date.

Failure to notify AJIKE within this timeframe will be treated as confirmation that the order was received. Claims submitted after this period are not eligible for refunds, replacements, or chargebacks.


Item Not as Described

If a customer believes that the item they received is materially different from the description on the website, they must do the following:

  1. Contact AJIKE within 48 hours of delivery, and
  2. Provide clear photographic or video evidence of the item received.

Where the claim is validated, AJIKE will provide instructions for return.