General Policy & Exchanges
Once an order has been placed, all sales are final due to the personal nature of our skincare and haircare products. We do not accept returns or offer refunds.
If you wish to request an exchange, this must be done before your order ships. We do not offer exchanges, returns, or refunds once an item has been shipped.
Shipping Related Issues
Incorrect Address:
If you entered an incorrect address, please notify us as soon as possible. If the shipment has not left yet, we can update the address immediately. If the order has already shipped, we can assist with rerouting, but any additional shipping or address correction fees charged by the carrier will be your responsibility.
Once an order is marked Delivered by the carrier, the order is considered successfully fulfilled.
Non-Delivery Claims
Any claim that an order was not received must be reported within 7 days of the carrier’s confirmed delivery date.
Failure to notify AJIKE within this timeframe will be treated as confirmation that the order was received. Claims submitted after this period are not eligible for refunds, replacements, or chargebacks.
Returned Shipment
If a shipment is rejected and returned to us, we will not issue credit. Additional shipping costs for redelivery will apply.
If you entered an incorrect address, please notify us as soon as possible. If the shipment has not left yet, we can update the address immediately. If the order has already shipped, we can assist with rerouting, but any additional shipping or address correction fees charged by the carrier will be your responsibility.
Once an order is marked Delivered by the carrier, the order is considered successfully fulfilled.
Non-Delivery Claims
Any claim that an order was not received must be reported within 7 days of the carrier’s confirmed delivery date.
Failure to notify AJIKE within this timeframe will be treated as confirmation that the order was received. Claims submitted after this period are not eligible for refunds, replacements, or chargebacks.
Returned Shipment
If a shipment is rejected and returned to us, we will not issue credit. Additional shipping costs for redelivery will apply.
Item Not as Described
If a customer believes that the item they received is materially different from the description on the website, they must do the following:
- Contact AJIKE within 48 hours of delivery, and
- Provide clear photographic or video evidence of the item received.
Where the claim is validated, AJIKE will provide instructions for return.
Refunds for “item not as described” claims will only be processed after:
- The item has been returned and inspected, or
- A chargeback has been successfully resolved in favor of the customer by the issuing bank AFTER AJIKE’s Chargeback conditions are met.
AJIKE does not issue refunds for “item not as described” claims where:
* No evidence is provided,
* The claim is made months after delivery, or
* The customer continues to use the product.
Missing, Damaged, or Lost Items
While we pack your orders with extreme care, damage can occur during transit. Please inspect all packages upon delivery. If any items are damaged, defective, or missing:
1. If your order arrives damaged, please report immediately to Ajike Shea Centre and inspect the items in the presence of the driver.
2. Take photos of all damaged products and packaging.
3. Email the images and details to support@ajikeghana.com; we will work with you to provide a solution, including replacements for verified damaged items, while customers using their own shipping accounts must file a claim directly with the carrier.
Important:
1. Please retain all original packaging and products until the claim is fully resolved, as discarded items or lack of proper evidence will prevent the carrier and A J I K E from issuing a refund, replacement, or credit.
2. Once the claim is verified or resolved, replacement items will be shipped promptly.
Lost Items
If your order is lost in transit, the carrier must trace it. This process can take up to 30 days. We will assist in getting your products again once the carrier confirms the status.
1. If your order arrives damaged, please report immediately to Ajike Shea Centre and inspect the items in the presence of the driver.
2. Take photos of all damaged products and packaging.
3. Email the images and details to support@ajikeghana.com; we will work with you to provide a solution, including replacements for verified damaged items, while customers using their own shipping accounts must file a claim directly with the carrier.
Important:
1. Please retain all original packaging and products until the claim is fully resolved, as discarded items or lack of proper evidence will prevent the carrier and A J I K E from issuing a refund, replacement, or credit.
2. Once the claim is verified or resolved, replacement items will be shipped promptly.
Lost Items
If your order is lost in transit, the carrier must trace it. This process can take up to 30 days. We will assist in getting your products again once the carrier confirms the status.
Delivery Instructions
Signature Requirement
If you are concerned about package theft, we highly recommend requesting “signature required upon delivery” when placing your order.
Unavailable for Delivery
If you won’t be home at the time of delivery, we recommend shipping your order to a nearby UPS or DHL store or secure location, especially during hot or cold weather, to protect your package.
If you are concerned about package theft, we highly recommend requesting “signature required upon delivery” when placing your order.
Unavailable for Delivery
If you won’t be home at the time of delivery, we recommend shipping your order to a nearby UPS or DHL store or secure location, especially during hot or cold weather, to protect your package.
Consent for Returns
No product can be returned without written consent from Ajike.
To report damaged or missing products, please email support@ajikeghana.com with supporting images.
To report damaged or missing products, please email support@ajikeghana.com with supporting images.
Agreement to Terms
By placing an order on www.ajikeghana.com, the customer confirms that they have read, understood, and agreed to this Refunds, Returns & Chargebacks Policy.