PRIVACY POLICY
Ajike Ghana (“Ajike,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit www.ajikeghana.com, purchase our products, complete a skincare assessment, download a guide, communicate with us or interact with our advertisements.
1. Information We Collect
We may collect information such as:
* Your name
* Email address
* Telephone or WhatsApp number
* Billing and delivery address
* Products ordered and order history
* Payment and delivery status
* Messages or enquiries you send to us
* Answers provided through our skincare assessments
* Website activity, device information, browser type and IP address
* Your interactions with our emails, advertisements and social-media pages
We do not normally receive or store your full debit-card or credit-card details. Payments are processed by authorised third-party payment providers.
2. How We Collect Your Information
We collect information when you:
* Place an order on our website
* Complete a form or skincare assessment
* Download a guide
* Subscribe to our mailing list
* Contact us through email, telephone, WhatsApp or social media
* Interact with our website or advertisements
Some technical information may also be collected automatically through cookies and similar technologies.
3. How We Use Your Information
We may use your information to:
* Process and deliver your orders
* Confirm payments and provide delivery updates
* Respond to questions, complaints and customer-service requests
* Send requested skincare guides or assessment results
* Recommend suitable Ajike products and routines
* Send order-related messages through email, SMS or WhatsApp
* Send promotional messages where you have given permission
* Improve our products, website and customer experience
* Measure the performance of our advertisements
* Prevent fraud and protect our website
* Meet legal, accounting and regulatory requirements
Our skincare assessments and recommendations are for general information only and are not medical diagnoses or treatments.
4. Email, SMS and WhatsApp Messages
When you provide your email address or telephone number, we may use it to send:
* Order confirmations
* Payment and delivery updates
* Customer-service responses
* Requested guides or skincare information
* Product recommendations
* Promotional messages where you have agreed to receive them
You may stop receiving promotional messages at any time by:
* Clicking the Unsubscribe link in an email
* Replying STOP or UNSUBSCRIBE, where available
* Contacting us through email or WhatsApp
You may still receive essential messages concerning an existing order or customer-service request.
5. WhatsApp, Facebook, Instagram and Meta
We use services provided by Meta, including WhatsApp, Facebook and Instagram, for customer communication, advertising and marketing measurement.
When you contact us through WhatsApp or interact with our advertisements, information such as your name, telephone number, messages and interaction details may be processed through Meta’s systems.
We may use WhatsApp to send approved message templates, answer enquiries, provide order updates and offer customer support.
Meta processes information according to its own terms and privacy policies.
6. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers, including:
* Payment processors
* Banks and financial-service providers
* Delivery and logistics companies
* Website and hosting providers
* Odoo and other business-software providers
* Email, SMS and WhatsApp service providers
* Meta, Facebook and Instagram
* Analytics and security providers
* Accountants, lawyers, regulators or government authorities where required
We only share information needed for these organisations to provide their services or meet legal obligations.
7. Cookies
Our website may use cookies and similar technologies to:
* Keep the website functioning
* Remember your preferences
* Maintain your shopping cart
* Understand how visitors use the website
* Improve our services
* Measure advertising performance
* Display relevant advertisements
You can manage cookies through your browser settings. Disabling some cookies may affect how the website works.
8. Meta Pixel and Advertising Technologies
We use the Meta Pixel and similar advertising technologies on our website. These technologies help us understand how visitors use our website, measure the effectiveness of our Facebook and Instagram advertisements, create advertising audiences and show advertisements that may be relevant to visitors.
The information collected may include pages visited, products viewed, products added to a shopping cart, purchases completed, device information, browser information, IP address and interactions with our advertisements.
Information collected through the Meta Pixel may be shared with Meta Platforms and processed according to Meta’s own privacy policies. We do not use the Meta Pixel to intentionally send sensitive personal information, payment-card details or the answers provided in our skincare assessments to Meta.
Visitors may manage or reject non-essential advertising cookies through our website’s cookie settings or through their browser and Meta advertising settings.
9. How We Protect Your Information
We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, alteration or disclosure.
However, no online system or internet transmission can be guaranteed to be completely secure. You are responsible for keeping your passwords and login information confidential.
10. How Long We Keep Your Information
We keep personal information only for as long as necessary to:
* Process and document transactions
* Provide customer support
* Maintain accounting and tax records
* Resolve complaints or disputes
* Meet legal and regulatory requirements
* Protect our business from fraud
Marketing information may be retained until you unsubscribe, withdraw your consent or request deletion.
11. Your Rights
Depending on applicable law, you may have the right to:
* Request access to your personal information
* Correct inaccurate or incomplete information
* Request deletion of eligible information
* Withdraw your consent
* Stop receiving marketing messages
* Object to or restrict certain uses of your information
* Ask how your information is being used
* Submit a privacy complaint
We may request information to confirm your identity before completing your request.
12. Requesting Deletion of Your Information
To request deletion of your information:
2. Use the subject line Data Deletion Request.
3. Include your full name and the email address or telephone number connected to your account.
4. Clearly state that you want your personal information deleted.
We may ask you to verify your identity. We will delete or anonymise eligible information, except where we are legally required to keep certain records.
13. Children’s Privacy
Our website and products are intended for people who are legally able to make purchases or who use the website with the involvement of a parent or guardian.
We do not knowingly collect personal information from children without the required permission. A parent or guardian may contact us to request the review or deletion of information provided by a child.
14. External Links
Our website may contain links to payment providers, social-media platforms or other external websites.
We are not responsible for the privacy practices or security of those external services. Please review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, technology or legal requirements change.
Any updated policy will be published on this page with a revised effective date.
16. Contact Us
For questions, complaints or requests concerning your personal information, contact:
Ajike Organic Manufacturing Ghana Limited
Trading as Ajike Ghana
Website: www.ajikeghana.com
Email: hello@ajikeghana.com
Country: Ghana
For data-protection purposes, Ajike Ghana is operated by Ajike Organic Manufacturing Ghana Limited.